This week I attended the ITIL Foundations training provided by Jim Bolton of ProPoint Solutions Inc. My motivation for taking the training was to gain a basic understanding of the framework that is guiding the university’s IT Transformation (ITX) initiative and more specifically learn more about my role as a database developer as it fits into the Service Transition lifecycle. I was pleased that one of the first questions asked was if anyone has read the Phoenix Project as it is one of my faviorite books on delivering business value using IT. As a person that came from the electronics design world I enjoy discussing the parallels of the service delivery and “DevOps” to the manufacturing world.